Airport Direct Terms & Conditions

Elderly and extra care

Assistance to board and exit the bus will be given to those who require it.
Walking aids will be safely stowed in our luggage trailer.


Children 12 years of age and under must be accompanied by an adult.

Walking aids and prams will be safely stowed in our luggage trailer.

Group Bookings

Special rates apply for group bookings of six (6) or more adults. Phone our Booking Office on 03 5825 3861 to obtain our discounted rates.

Mobile Phones

On the day of your departure and return please turn on your mobile phone to assist us to locate you if necessary. Record your mobile phone number when booking your seats.

Phone Calls to the Driver

Our drivers will not answer phone calls whilst driving, but will check voice and text messages when they are stationary. If you are going to be late meeting the bus, please let the driver know by phoning 0417 545 967. Please do not phone the driver to make bookings.


Our drivers will assist with your luggage, but please be aware we do not ask our drivers to lift any weight that may cause them an injury. Under those circumstances the passengers may be asked to assist the driver to lift their luggage. Allowable luggage is one suitcase and one 'carry on' bag per person. Extra amounts of luggage will incur additional charges.

Surfboards, Golf Clubs, Snow Ski’s, Bicycles etc

Golf clubs must be packaged so as to prevent damage to other luggage.
Bicycles must be dismantled and pre-packaged in a secure box.
Surfboards, snow ski's and other long items will be safely stowed in our luggage trailer.

Open return ticket

If booking for a two-way trip with us, but don’t know the exact date of your return journey, you may book an ‘Open Return Ticket’ which is valid for four (4) months from the date of your departure. This ticket is not transferable and must be presented upon request. You are required to confirm your return date with our Booking Office at least twenty-four (24) hours before the time of travel to ensure availability of seating.


All cancellations must be made at least twenty-four (24) hours before the time of travel.
A $10 cancellation fee applies.

NO refunds will be made if the person or persons named as passengers do not appear on time and date of pre-booked travel as arranged.

Refunds may be made at the discretion of the company who at all times reserves the right to charge cancellation and booking fees.

The Airport Direct shuttle service reserves the right to cancel the service or to alter or substitute routes, timetables, itineraries, schedules or carriers in any way it considers necessary or advisable to do so.

Safety Rules

For the comfort and safety of all passengers and our drivers, we respectfully request that passengers observe the following rules:

Passengers must remain seated and , where fitted, seat belts must be worn at all times when the bus is moving.

No animals (with the exception of guide dogs for the visually & hearing impaired) will be allowed on board.

Conduct on Board

Federal Transport Legislation prohibits the consumption of alcohol and illegal drugs on public transport. Passengers are also reminded that public transport is a smoke free area.
Offensive language and/or behavior which compromises the overall comfort and safety of other passengers and the driver will not be tolerated.

Airport Direct reserves the right to refuse the carriage of any person, baggage or goods on any service and to remove any person from any service if their conduct breaches the above or may be detrimental to other passengers.


Competitive & fast freight delivery available (Conditions apply). See our Home Page for further details.


Airport Direct shall not be liable or responsible for any loss, damage, injury, death or accident suffered or sustained by the passenger or property (including baggage) or otherwise of the passenger, or for any loss or expense arising out of or resulting directly or indirectly incidentally or consequentially from any act, matter, cause or thing whatsoever, however arising (and whether or beyond the control of Airport Direct and its employees) including but without limiting the foregoing defects or breakdown in the vehicle used, acts of God, act of government or other component authorities (Commonwealth or State) strikes, thefts, delays, cancellation or variation in or to the service provided by or contemplated hereunder.

Make a booking via our online booking service or call (03) 5825 3861 to speak with friendly staff.



* These services operate on demand. Bookings must be prepaid to arrange pick-up.